Join Manulife as a Bilingual Junior Fraud Analyst to analyze calls. Help protect customers by resolving potential fraud quickly and effectively.
About the role
- Cybercrime Analyst role focusing on incident response and threat mitigation for Netcraft. Join a dedicated Technical Operations team to safeguard clients from cybercrime attacks.
Responsibilities
- Cybercrime incident response – communicating analysis of cyber threats to relevant parties to mitigate attacks
- Classification of malicious websites, social media profiles, apps, emails, and phone numbers
- Providing clear and professional feedback to customers on incidents and classifications
- Sharing your ideas on how to improve processes and workflows
Requirements
- Attention to detail, adaptability, and strong intellectual and commercial curiosity
- A positive and solution-focused approach
- Interest in the internet and cybercrime prevention
- Excellent communication skills with a high standard of written English
- Ability to engage with people in a warm, helpful, and professional way
- Self-motivation, ability to take initiative, and work as part of a team
- Aptitude for analysing and using technical information
- Competence in handling incoming phone calls
- Some experience in cybersecurity is useful but not essential as full training will be provided
- A degree in a relevant area, such as Computer Science or IT may be useful but isn't essential
Benefits
- Hybrid and flexible working options
- 33 days holiday per annum (incl. public holidays)
- Pension scheme membership with 4% employer contributions + NI savings
- Private health cover, including access to a private GP service
- Comprehensive wellness and support provisions
- Enhanced family leave provisions
- Two days paid Volunteering Leave per year
- Free meals, drinks and snacks provided daily in the offices
- Regular social events such as board game nights, big summer party and annual kick-off
- Inclusive culture and environment, where you’ll feel genuinely valued and respected
- A tax-efficient cycle to work scheme
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