First Line Quality Manager at Boeing responsible for quality control and team management. Leading quality processes to ensure compliance with regulatory standards in aviation.
About the role
- Manager leading Professional Services in Tokyo, focusing on customer satisfaction and revenue growth. Overseeing service delivery and team management for major clients in Japan.
Responsibilities
- 顧客向けサービスデリバリーのリードとチームマネジメント
- 顧客ニーズを理解し、最適なサービスモデルを提案・実行
- プロジェクトデリバリーの品質・効率・収益性を高めるため、プロセスやオペレーションを最適化
- コンサルタントやプロジェクトマネージャーの採用、育成、パフォーマンス管理を実施
- 日本市場での事業成長・収益管理
- 営業チームと連携し、プロフェッショナルサービス商談の創出・提案活動を支援
- 日本市場に合わせた新規サービス企画や運用改善を推進し、収益機会を拡大
- ステークホルダー連携
Requirements
- プロフェッショナルサービス、SI、コンサルティングなどでの3年以上のマネジメント経験
- 複数プロジェクトを並行管理した経験と高いプロジェクトマネジメント力
- 顧客対応およびエスカレーションマネジメントの実務経験
- チーム管理、メンバー育成、組織運営スキル
- 日本の顧客との高いコミュニケーション力
- KPI管理、収益管理、オペレーション改善経験
- グローバル環境での業務経験、英語でのビジネスコミュニケーション能力
- 日本の主要産業(製造、金融、流通、公共など)の業務知識
Benefits
- プロフェッショナルサービス
- チームマネジメント
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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