About the role

Growth Operations Analyst driving efficiencies in mortgage service operations and reporting at nesto. Collaborating cross-functionally to implement AI-driven solutions and improve business processes.

Responsibilities

Optimize and maintain critical systems
Quickly become the subject matter expert (SME) for one of nesto’s most important cross-functional customer support systems
Growth Operations Managers and functional leaders will turn to you for answers on these systems
Manage relationships with frontline teams to continually improve how our systems support team and partner experiences
Collaborate across the organization to identify best practices and embed them into day-to-day operations
Promote and deploy new AI-driven features that will dramatically boost user productivity beyond industry standards while ensuring top levels of security and customer experience
Design and maintain operational dashboards and reports to support decision-making
Ensure data accuracy and consistency across tools and reporting deliverables, combining multiple sources as needed
Support increasingly large Growth Operations initiatives by coordinating tasks, timelines, and documentation
Build relationships across the organization; work with Product, Technology, and Operations teams to implement process and tool changes and act as a liaison between these functions
Own your improvement proposals end-to-end: from design through change management, supporting communications, training, and adoption efforts
Learn and apply Growth Operations best practices for problem solving, prioritization, and execution
Take a structured, process-oriented, and curiosity-driven approach to continuously improve our ways of working

1–3 years of experience in an operations, analytics, consulting, or business support role
Ability to work on-site 3 days per week at our Montreal headquarters
Strong ownership mindset and ability to work independently while seeking support as needed
Excellent organizational skills and the ability to manage multiple tasks and priorities effectively
Analytical mindset and comfort with spreadsheets, with the ability to turn data into actionable recommendations
Clear and thoughtful communicator, able to document processes and collaborate cross-functionally
Attention to detail and strong execution focus, with pride in operational excellence
Curiosity and willingness to learn new tools, systems, and business areas
Important asset: fluency in French
Nice to have: experience with customer communication tools (Front, Zendesk, Intercom, etc.)
Exposure to SQL, Python, or other data and reporting tools
Experience in mortgage lending, credit, or financial services

Help shape the modernization of the Canadian mortgage industry
Be challenged daily by hardworking, ambitious colleagues
This is a high-impact, high-visibility role; you will work directly with nesto’s senior leadership
Opportunity for growth within the company
Receive competitive compensation that reflects the significant responsibilities of the role
We recognize the importance of personal and family time; we offer flexible schedules and excellent benefits