As a CX Retirement Operations Gustie, you’ll ensure operational accuracy and compliance in Gusto's 401(k) processes. Collaborate internally to resolve discrepancies and streamline workflows.
About the role
- E-commerce Technical Operations Coordinator managing technical issues for Nestlé. Responsibilities include guidance, training, and technical support in a hybrid role.
Responsibilities
- Coordinating the resolution of technical issues between the Webmastering Team and NDG support teams, including follow-ups and communication
- Providing guidance and technical training to the IBS Webmastering team on current and future activities
- Assisting the NDG tech team/agency in updating and creating documentation and guidelines for Webmasters
- Fixing technical issues that can be solved at the CMS level and collaborating with the tech agency to implement code-related solutions in HTML/JS/CSS through ticketing coordination
- Supporting the implementation and testing of features such as Omni Content Form, Product Feed, and Loqate, including engaging with third-party tech support and conducting testing activities
- Handling complex changes on transactional emails, such as modifying variables in Order Confirmation emails
- Performing complex cache cleaning and reindexing tasks
- Providing complex SEO technical support, including updating and modifying sitemaps, canonicalization, and other URL redirects
- Cooperating with Loylogic for tasks like connecting new products and other required configurations
- Collaborating with technical agency to pilot new activities/features, providing feedback, and creating necessary documentation
- Proposing process and technical improvements for current operations
Requirements
- Technical expertise in Magento CMS, HTML, CSS, and JavaScript
- Proficiency in resolving technical issues and implementing code-related solutions
- Ability to provide guidance and technical training to a team
- Experience in updating and creating documentation and guidelines for Webmasters
- Knowledge of feature implementation and testing processes
- Familiarity with complex changes on transactional emails
- Proficiency in cache cleaning and reindexing
- Understanding of SEO technical support, including sitemap updates and URL redirects
- Ability to cooperate with 3rd party vendors for website integrations
- Experience in piloting new activities and providing feedback
- Capability to propose process and technical improvements for current operations
- Strong communication skills: Effective communication, both verbal and written, is crucial for coordinating with teams, providing guidance, and documenting processes
- Problem-solving abilities: The ability to analyze issues and propose solutions is essential for resolving technical challenges
- Attention to detail: Being meticulous in identifying and addressing issues, as well as ensuring accuracy in documentation, is important
- Adaptability and flexibility: The ability to adapt to changes, learn new technologies quickly, and handle shifting priorities is valuable
- Relevant education or practical experience: A university degree or practical experience/certifications in a relevant field demonstrate a solid foundation of knowledge and commitment to learning
Benefits
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal allowance card
- Flex Benefits - at NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical support available at the office (in Lisbon)
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for international career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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