Logistics & Customer Service Coordinator managing Customer Data and orders within ERP system for Wholesale division. Ensuring billing accuracy and tracking delivery flow.
About the role
- Customer Service Specialist at Nestlé engaging with customers in Portuguese through various channels. Providing tailored solutions and fostering positive customer interactions in a hybrid role.
Responsibilities
- Interact with customers across voice, email, and chat channels for both B2C and B2B segments.
- Greet customers and accurately identify their needs to provide tailored solutions.
- Advise customers and prospective clients on our range of products and services to support informed decisions.
- Promote customer interest by presenting our full product offering and its benefits.
- Prioritize first-contact resolution to improve the customer experience and streamline service delivery.
- Consistently raise customer satisfaction in every interaction to leave a positive, lasting impression.
- Manage complaints effectively by handling issues with empathy and efficiency, turning feedback into opportunities for improvement.
Requirements
- 1–2 years of experience in customer engagement services (mandatory)
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
- Fluent in Portuguese and English
- Excellent interpersonal and communication skills
- Ability to multitask effectively
- Positive attitude with a strong willingness to learn and collaborate as a team player
- Strong organizational and prioritization skills to succeed in a fast-paced environment
- Demonstrated strong work ethic and respectful conduct
Benefits
- Development of expertise within Nestlé’s Shared Solutions Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus based on performance
- Meal allowance card
- Flex Benefits — at NBS you can choose the benefits that suit you best
- Be part of the Nestlé Club and receive discounts from multiple partners
- Free coffee (and good coffee) at the office
- Employee discounts for shopping
- Company equipment provided according to professional needs
- On-site medical support available
- E-learning courses and training programs to support your career goals
- Career progression opportunities, including potential for international assignments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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