Head of Infrastructure Operations at NERC ensuring reliability and operational security of enterprise IT infrastructure. Leading multi-disciplinary teams and managing IT service delivery and business continuity.
Responsibilities
Act as the second-in-command for Director of Enterprise Infrastructure and Customer Excellence assuming leadership responsibility as needed
Own end-to-end operational stability and availability of enterprise infrastructure
Lead disaster recovery (DR) and business continuity execution
Provide technical leadership and strategic oversight for all infrastructure engineering teams
Manage and oversee the team’s financial budget, including Capital Expenditures and Operational Expenditures forecasting.
Requirements
Minimum of 10 years of progressive IT operations leadership experience at the manager level or higher
Bachelor’s Degree in information technology, computer science or a related field
Proven experience running enterprise IT operations and service delivery
Strong working knowledge of IT Service Management (ITSM) and operational frameworks (ITIL or equivalent)
Extensive hands-on knowledge of Intune (MAM/MDM) and endpoint management
Strong skills in budget management, vendor management, contracts, staffing, and operational capacity planning.
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