About the role

  • Head of Infrastructure Operations at NERC ensuring reliability and operational security of enterprise IT infrastructure. Leading multi-disciplinary teams and managing IT service delivery and business continuity.

Responsibilities

  • Act as the second-in-command for Director of Enterprise Infrastructure and Customer Excellence assuming leadership responsibility as needed
  • Own end-to-end operational stability and availability of enterprise infrastructure
  • Lead disaster recovery (DR) and business continuity execution
  • Provide technical leadership and strategic oversight for all infrastructure engineering teams
  • Manage and oversee the team’s financial budget, including Capital Expenditures and Operational Expenditures forecasting.

Requirements

  • Minimum of 10 years of progressive IT operations leadership experience at the manager level or higher
  • Bachelor’s Degree in information technology, computer science or a related field
  • Proven experience running enterprise IT operations and service delivery
  • Strong working knowledge of IT Service Management (ITSM) and operational frameworks (ITIL or equivalent)
  • Extensive hands-on knowledge of Intune (MAM/MDM) and endpoint management
  • Strong skills in budget management, vendor management, contracts, staffing, and operational capacity planning.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Head of Infrastructure Operations – Engineering

Job type

Experience level

Lead

Salary

$210,000 - $215,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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