Associate Engagement Manager focusing on client engagement and servicing clients in agriculture. Supporting multiple accounts and driving relationship success with internal and external stakeholders.
About the role
- Delivery Manager overseeing end-to-end IT project deliveries in Pune. Leading multiple projects, ensuring timely delivery and high client satisfaction with strong PMO expertise.
Responsibilities
- Take ownership of client deliveries across multiple engagements, ensuring projects are delivered on time, within scope, and budget.
- Serve as the primary escalation point for delivery issues and maintain strong client relationships.
- Lead a portfolio of projects and guide Project Managers in execution planning, tracking, and risk management.
- Establish and maintain PMO frameworks, governance standards, and delivery processes.
- Standardize project initiation, estimation, risk management, reporting cadence, and change request processes.
- Build project dashboards and provide portfolio-level visibility to stakeholders.
- Conduct regular delivery reviews, health checks, and internal audits.
- Proactively manage scope, expectations, and escalations to ensure high client satisfaction.
- Identify risks early, implement mitigation plans, and manage cross-project dependencies.
- Mentor Project Managers and emerging delivery leaders, foster accountability, and build delivery capability maturity.
Requirements
- 8+ years of experience in IT services delivery
- 3+ years managing multiple concurrent projects
- Strong experience leading or working within PMO structures
- Proven ability to manage enterprise clients and maintain high client satisfaction
- Solid understanding of Agile, Scrum, and Hybrid delivery methodologies
- Experience in multi-project coordination, risk & dependency management, and governance frameworks
- Strong executive-level communication and stakeholder management skills
- Ability to negotiate and resolve conflicts effectively
- Comfortable working with reporting tools, dashboards, and MIS systems.
Benefits
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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