Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Customer Engineer II providing on-site IT support to users at client locations in Peru. Executing technical service procedures with moderate supervision and solving technical problems.
Responsibilities
- Soporte básico de IT a usuarios en el sitio del cliente
- Apoyar en funcionamiento de sistemas mencionados a los usuarios
- Escalar problemas complejos eventualmente
Requirements
- Conocimientos y habilidades adquiridos a través de entrenamiento formal y/o experiencia comprobada de trabajo
- Capacidad de ejecutar procedimientos establecidos de servicio técnico con moderada o ninguna supervisión
- Aplicar conocimientos y/o métodos científicos a la resolución de problemas técnicos
- Capacidad de representar profesionalmente a NCR
- Organizar y planear de manera efectiva su tiempo
- Comunicar y explicar claramente una situación
- Saber cuándo escalar un problema mayor
- Ejecutar rutinas y procedimientos estandarizados de servicio técnico y atención al cliente
- Instalación, configuración y puesta en marcha de equipos
- Diagnósticos básicos y avanzados de los equipos
- Reparación y ajuste de partes y/o módulos
- Aislamiento de problemas del equipo/sistema
- Explicar con claridad los alcances de las actividades de servicio a los clientes
- Reportar problemas encontrados y acciones tomadas
- Responsabilizarse por la solución de los problemas cumpliendo los acuerdos de niveles de servicio comprometidos con los clientes
Benefits
- No benefits listed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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