IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Customer Engineer role at NCR Atleos installing and repairing ATM modules across the UK. Involves travel and offers full training and a company vehicle for personal use.
Responsibilities
- Diagnose faults and perform repair or replacement of ATM modules on-site
- Install, maintain, and repair equipment within an assigned territory/region
- Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
- Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
- Full training and equipment provided
Requirements
- Valid Full UK manual driving license
- Strong local geographical knowledge
- Experience in break/fix, IT, computer/mechanical repair
- Basic computer hardware and software knowledge
- Experience with Windows operating systems
- Experience in general PC hardware and software maintenance
- High level of mechanical/electrical aptitude
- PIA licences desirable, but if you don’t hold one, it will be provided
- Excellent interpersonal skills and customer facing relationship skills
- Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
Benefits
- Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
- 24 days holiday, rises to 25 after 5 years’ service
- Competitive defined contribution company pension with Fidelity
- 75% Employer funded single private medical cover with the option to buy additional cover
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
- Employee life assurance
- Employer funded Income protection scheme
- Employee Assistance Programme, with 24/7 counselling service
- Access to MYGYM discounts for membership offers and discounts
- Access to a range of lifestyle discounts
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
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