Customer Engineer role requiring diagnosis and repair of ATMs on-site across the UK. Involves technical support, installation, and maintenance of equipment in assigned regions.
Responsibilities
Diagnose faults and perform repair or replacement of ATM modules on-site
Install, maintain, and repair equipment within an assigned territory/region
Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
Full training and equipment provided
Requirements
Valid Full UK manual driving license
Strong local geographical knowledge
Experience in break/fix, IT, computer/mechanical repair
Basic computer hardware and software knowledge
Experience with Windows operating systems
Experience in general PC hardware and software maintenance
High level of mechanical/electrical aptitude
PIA licences desirable, but if you don’t hold one, it will be provided
Excellent interpersonal skills and customer facing relationship skills
Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
Benefits
Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
24 days holiday, rises to 25 after 5 years’ service
Competitive defined contribution company pension with Fidelity
75% Employer funded single private medical cover with the option to buy additional cover
Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme
Employee life assurance
Employer funded Income protection scheme
Employee Assistance Programme, with 24/7 counselling service
Access to MYGYM discounts for membership offers and discounts
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