Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service Administrator supporting sales operations at NCH Europe, handling customer interactions and processing orders. Joining a positive and collaborative team culture in a hybrid role based in the UK.
Responsibilities
- Achieve and maintain both individual and departmental productivity, quality and service standards
- Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
- Process customer orders, service plans and business data in an accurate and timely fashion
- Actively contribute to a positive and supportive team culture
- Deliver timely, relevant and accurate data to key stakeholders when requested
- Work closely with other functions as appropriate to build positive and rewarding relationships
- Take responsibility and seek opportunities for personal development
Requirements
- Self‑motivated and enthusiastic
- Flexible and adaptable to changing business needs
- Strong teamwork and collaboration skills
- Effective communication skills (written and verbal)
- Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
- Customer‑focused with good listening skills
- Problem‑solving ability and action‑oriented approach
- Comfortable interacting with senior management
- Experience working in a fast‑paced customer service and/or administration environment (essential)
- Excellent written and verbal communication (essential)
- IT literacy with strong Microsoft Office knowledge
- Fluency in English (essential)
- Experience using Oracle and/or SAP systems
Benefits
- Comprehensive training and learning opportunities
- Company Pension
- 25 days holiday + Bank Holidays
- 4 x salary life insurance
- Company Sick Pay
- Discounts on numerous leisure, financial and retail products
- Employee Assistance Programme and wellbeing resources
Job title
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