Engineer 2 supporting Metro Ethernet test and turn up for Comcast Business. Troubleshooting complex network issues for Federal Government and Enterprise commercial customers.
About the role
- Sr. Network Engineer focusing on custom network designs and troubleshooting for Comcast Business. Providing Tier IV support with capacity planning and technical guidance for junior engineers.
Responsibilities
- Supports the design of custom enterprise network solutions for Comcast Business customers
- Troubleshooting, installing, implementing and administering network systems
- Providing Tier IV Help Desk escalation support
- Analyzes capacity issues and develops capacity planning models
- Responsible for ensuring planned maintenance and testing activities are executed
- Developing guidelines for network configuration and security standards
- Serves as a technical lead, providing guidance and mentorship to junior network engineers
- Leads the design and implementation of custom network solutions for existing and potential customers
- Follows best-practice industry standards to provide a network design which is functional, scalable and secure
- Supports the Solutions Architect group to design, document and implement customer pilots
- Provides network engineering support to Sales organization as required
- Troubleshoots, diagnoses and resolves customer network issues
- Researches, evaluates and provides recommendations for new hardware and software solutions
- Creates technical presentations as needed, presenting to various audiences
- Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks
- Analyzes customer bandwidth requirements and system interdependencies as required
- Supports various professional services projects for existing or prospective customers
- Must be able to work nights and weekends, variable schedule(s) as necessary
Requirements
- B.A. or B.S. Degree in a technical field from an accredited college or university or equivalent experience
- 7+ years of experience in network design, implementation, installation, maintenance and troubleshooting of complex networks
- CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered
- Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint
- Strong understanding of networking technologies to include : SDWAN technologies
- High Availability protocols such as; HSRP, VRRP, GLBP
- IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing
- Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN
- QOS, Traffic Policing and Shaping
- ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP
- Switch VLANs, VTP, STP
- Wireless Networking
- Understanding of VoIP, SIP and PRI voice technologies
- Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout
- Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus
- Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role.
- Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations.
- Strong verbal skills, to include technical presentations to all levels of technical expertise.
Benefits
- Best-in-class Benefits to eligible employees
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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