Customer-facing engineering support focused on Installation Support and Day 2 Service Assurance Support. Working with networking components and ensuring high-quality service delivery.
Responsibilities
Hands-on IP router/switch/firewall/sdwan customer premises equipment
Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services.
Optimize the network and systems services and troubleshoot any network performance issues.
Responsible for the service provision and monitoring of the network infrastructure to company standards.
Works directly with customers to troubleshoot and resolve network issues
Is a technical point of contact for other internal engineers
Requirements
3 to 5 years experience with Fortinet SDWAN, Cisco and Juniper routers
Strong knowledge of internetworking designs and their applications and routing
Solid knowledge of Layer 2 and Layer 3 internetworking technologies
Extensive Firewall experience with firewalls such as Fortinet 60F/80F/100F/400F/1800F, Meraki MX64/MX67/MX68, Cisco ASA, Juniper SRX etc.
Extensive experience with Cisco switches and routers
Certifications such as Fortinet Associate NSE 3, Fortinet Professional NSE 4-5, CCNA, CCNP, CCIE
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