Showroom Sales Associate assisting clients with lighting design and building relationships in Annapolis. Engaging in daily sales activities and customer interactions in a part - time role.
About the role
- Director of Ticket Sales for the Wisconsin Herd overseeing ticket sales operations and managing a team. Driving revenue goals through strategic leadership and performance management.
Responsibilities
- Lead, hire, develop, and oversee the Wisconsin Herd ticket sales staff.
- Facilitate performance feedback and weekly reviews.
- Meet or exceed annual budgeted ticket sales goals, quotas, and expectations, and maintain a culture of accountability through achieving & meeting daily hustle metrics, outbound effort and revenue goals.
- Deliver continuous coaching, role playing, training programs, and professional development.
- Provide daily direction, strategy, and motivation to drive a high-performance sales environment.
- Directly sell new and existing season tickets along with other ticket revenue products.
- Develop relationships with new customers, diversify customer base, produce, and increase sales revenue.
- Maintain ongoing relationships with existing customers, secure repeat business and growth by recognizing and fulfilling valuable opportunities.
- Lead sales process for ticket sales team members from start to finish – attend appointments as needed, assist in assessment and qualification of potential clients, present solutions, close sales, and fulfill terms of every season ticket & B2B sale.
- Responsible for strategic call campaigns, scripting, events, and ticket packages resulting in revenue generation.
- Measure effectiveness of sales activities and provide recommendations to company President.
- Research continuous improvement opportunities, offer ideas and suggestions and then communicate and implement approved decisions with the sales team.
- Aggregate revenue generation best practices & ideas from other teams/sports and appropriately implement.
- Solicit customer feedback and use information to improve efficiency and effectiveness of responding to customer needs.
- Provide exceptional customer service and resolve customer issues within franchise rules and protocols.
- Collaborate with Milwaukee’s ticket operations team as the main point of contact for all things ticketing in Archtics.
- Manage ticketing inventory & operations process in-market.
- Work all home games to perform game day responsibilities, including leading and facilitating in-season sales initiatives, managing will-call, and being the main point of contact with Milwaukee’s ticket operations team for ticket resolution.
- Attend and assist with community events/program (i.e. school visits) as needed throughout the entire year.
- Ensure compliance with documented company and departmental policies.
- Work with Milwaukee Finance and Analytics for reporting, finance deposits and commission payouts.
- Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating existing customer base, and tracking sales activities.
- Coordinate and manage all in-season sales efforts during games.
- Effectively handle customer issues.
- Manage Will-Call process, Will-Call staff and ticket resolution.
- Delegate game day sales tasks to sales team. Help as needed on game days with other duties as assigned. Provide oversight and feedback regarding delegated tasks.
- Assist with setup and breakdown of arena assets.
Requirements
- 5+ years of experience in professional or collegiate sports, with a proven track record of exceeding revenue goals.
- 2+ years of staff management experience leading, mentoring, and motivating a sales team.
- Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience preferred.
- Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation).
- Basic finance knowledge with ability to manage weekly/monthly finance and ticketing settlements & bank deposits.
- Experience with CRM systems (i.e. Salesforce) and proficient in Ticketing software (i.e. Ticketmaster/Archtics preferred).
- Microsoft Office proficiency.
- Excellent relationship building and interpersonal skills.
- Decisive, persistent, process & results oriented leader that works well under pressure.
- Committed and punctual with strong time management, organizational, and analytical skills.
- Strong work ethic and high personal accountability.
- Flexible, prioritize, manage multiple tasks/projects and staff needs.
- Ability to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays as needed.
Benefits
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- 401K with company match
- Pet Insurance
- 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
- Unlimited PTO
- Professional Development through our internal learning & development program – Antler Academy
- Employee Resource Groups
- Milwaukee Bucks and NBA League Discounts
- Company Paid Parking and Phone Allowance
Job title
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