MB
Customer Complaint Resolution Specialist in the Customer Advocacy team addressing escalated complaints. Conducting investigations, preparing executive - level responses, and advocating for better customer experiences at M&T Bank.
NU
Hybrid Senior Operational Risk Analyst – Business Continuity Management
Posted 3 months ago
About the role
- Senior Operational Risk Analyst at Navy Federal overseeing risk and resiliency practices. Leading development of policies and solutions for business continuity management.
Responsibilities
- Responsible for providing independent oversight, challenge, and assurance over the organization’s risk and resiliency practices by analyzing contingency activities of varying complexity.
- Lead in developing new resiliency policies, practices, and solutions to ensure comprehensive understanding and management in accordance to industry best practices
Requirements
- Bachelor’s degree in Information Technology, Risk Management, Business, or equivalent combination of training, education and experience.
- 3–6 years of experience in Operational Resilience or Business Continuity
- Strong understanding of IT infrastructure, applications, cloud computing, and cybersecurity concepts, with the ability to evaluate resilience from a risk/oversight perspective.
- Knowledge of risk and resilience frameworks: ISO 22301, NIST SP 800-34, ISO 27001, COBIT, ITIL.
- Familiarity with regulatory requirements for financial institutions (FFIEC, OCC, DORA, PRA, FCA, GDPR, HIPAA).
- Proven ability to plan, organize, and execute risk mitigation and process improvement initiatives
- Advanced organizational, planning, and time management skills
- Advanced research and analytical skills
- Advanced collaboration skills with the ability to work across functions to address risk concerns
Benefits
- Health insurance
- Competitive pay
- Generous benefits and perks
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