About the role

  • Analyst in Voice Services assessing problems and executing solutions for systems at Navy Federal. Analyze and administer associated subsystems, planning upgrades and conducting programming changes.

Responsibilities

  • Analyze and administer Voice Services systems associated subsystems and equipment
  • Plan and implement systems/software upgrades
  • Conduct programming and configuration changes

Requirements

  • Bachelor’s Degree in a related field, or the equivalent combination of education, training and experience
  • 1- 3 years of Cisco CUCM programming experience
  • Strong knowledge of Voice circuits, ARS analysis and AT& T Business direct and Route-it.
  • Experience with Unimax UC management and Calero VeraSmart call accounting software.
  • Ability to work and collaborate with all levels of management, staff and vendors
  • Ability to present findings and conclusions clearly and concisely
  • Ability to exercise initiative, produce desired results and achieve objectives
  • Experience that demonstrates knowledge and skill in domain area
  • Effective planning and organizational skills
  • Effective research, analytical, and problem solving skills
  • Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others
  • Experience that demonstrates knowledge and understanding of Voice and Data communication concepts, installation and maintenance
  • Knowledge of Telephony Communications via Analog and Digital transmissions

Benefits

  • Highly competitive pay
  • Generous benefits and perks

Job title

ETS Analyst I – Voice Services

Job type

Experience level

Junior

Salary

$29 - $45 per hour

Degree requirement

Bachelor's Degree

Location requirements

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