Bilingual Analyst coordinating case management for members in Miami Dade. Responsible for evaluating health needs and managing a caseload for overall wellness.
About the role
- Service Desk Analyst supporting agency technology needs and troubleshooting issues at MERS Goodwill. Focus on professionalism and teamwork in the Management Information Systems team.
Responsibilities
- Support agency technology needs, all divisions, maintain a high-level professionalism with staff clients and external contacts.
- Troubleshoot hardware and software issues.
- Load and unload computers and other equipment for installation, removal, or exchange.
- Create email accounts for new staff.
- Register installation and point-of-sale hardware configuration.
- Maintain inventory of computers, registers, equipment, and tools.
- Maintain a high level of technical support.
- Analyze service log files to identify problem areas.
- Effectively participate in on-call rotation.
- Perform other duties as assigned.
Requirements
- High School Diploma with a minimum of 2-years' experience with technology support is required.
- Associate Degree in a related field is preferred.
- Ability to trouble shoot hardware and software issues, along with computer installation and repair.
- Loading and unloading of computers and other equipment for installation, removal, or exchange.
- Email account creation for new staff.
- Register Installation and Point-of-sale hardware configuration.
- Inventory of computers, registers, equipment, and tools.
- Maintain a high level of technical support.
- Analyze service log files to identify problem areas.
- Effectively participate in on-call rotation.
Benefits
- Individual and family medical benefits for full-time employees working 30 or more hours per week.
- Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
- Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
- 403(B) Retirement on date of hire for employees working 20 or more hours per week.
- 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
- 401(A) Retirement on date of hire for employees working 20 or more hours per week.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount
- Paid holidays
- Flexible Schedules
- Career Growth Opportunities
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