Service Desk Analyst supporting agency technology needs and troubleshooting issues at MERS Goodwill. Focus on professionalism and teamwork in the Management Information Systems team.
About the role
- Bilingual Analyst coordinating case management for members in Miami Dade. Responsible for evaluating health needs and managing a caseload for overall wellness.
Responsibilities
- Candidates must be located in Miami Dade county, in the Coral Gables Area.
- This role will require 50-75% travel for face-to-face visits with members in Miami Dade.
- Schedule is Monday-Friday, 8:00am-5:00pm, standard business hours.
- Responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member's overall wellness.
- Effectively manage a caseload that includes supportive and medically complex members.
- Develop proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member's overall wellness through integration.
- Determine appropriate services and supports due to member's health needs; including but not limited to: Prior Authorizations, Coordination with PCP and skilled providers, Condition management information, Medication review, Community resources and supports.
Requirements
- Must be Bilingual; Fluent both in English and Spanish.
- Must reside in Coral Gables area in Florida
- Willing and able to travel 50-75% of their time to meet members face to face in Miami Dade county and surrounding areas in FL.
- 1+ year of experience in behavioral health or a long-term care setting
- Computer proficiency in Microsoft Word, Excel, and Outlook required
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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