Hybrid Client Services Manager

at Navia Benefit Solutions, Inc.

• Job title: Client Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,000 - $65,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Health & Welfare Client Service Manager overseeing mid-size and large client accounts at Navia, ensuring excellent client relationships and service delivery. Responsible for managing a portfolio of clients and directing benefits administration processes.

Responsibilities

• Act as the primary owner of day‑to‑day client relationships.
• Develop a deep understanding of each client’s business needs, requirements, and benefit strategy.
• Manage client expectations through proactive, transparent communication.
• Simultaneously manage a diverse portfolio of clients varying in size, scope, and services.
• Represent Navia at client benefit fairs to educate participants on plan features and benefits.
• Ensure completion and documentation of all items on each client’s service schedule.
• Provide timely project updates, deliverables, timelines, and issue‑resolution details.
• Escalate complex client issues to appropriate internal team members.
• Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries.
• Manage annual benefits open enrollment processes for assigned clients.
• Lead implementation of new clients and services onto Navia’s platforms.
• Manage the creation, review, and negotiation of service agreements and renewals.
• Document and manage client change orders and new work processes.
• Educate and train clients on system usage; lead system demos and webinars.
• Provide guidance on plan design, system functionality, and compliance considerations.
• Train internal associates on client benefit plans, systems, and processes.
• Identify and implement process improvements to ensure efficient service delivery.
• Ensure all client documentation is current in internal systems.

Requirements

• 3–5 years of benefits administration or employee benefits industry experience (10 years preferred)
• 3–5 years of people management experience
• Proficiency with benefits systems and/or HRIS
• Experience using project management tools
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Ability to manage multiple clients, projects, and deliverables simultaneously.

Benefits

• Generous health benefits
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!