Application Engineer II providing technical support for embedded electronic solutions in pre and post sales settings. Engage with customers and coordinate support activities with engineering departments.
Responsibilities
Provide customer technical support in both pre and post sales settings.
Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
Understand project technical system requirements via telephone and email correspondence with customer.
Advise and participate with the prospect during customer test and evaluation activities.
Communicate internally any product utilization challenges and/or customer specific requirements.
Coordinate additional support activities and post-sales technical support with engineering departments.
Ensure that documentation, necessary hardware and software revisions, specifications and test data are provided on a timely basis.
Requirements
BSEE / BSET or a four year degree in a technical discipline required.
Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
3+ years of experience in a technical support role desired.
Outstanding communication skills both verbally and written.
Good organizational skills and strong time management skills.
Ability to work independently toward focused goals.
Familiarity with MS Office (Outlook, Word, Excel, Power point).
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