Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Application Engineer II providing technical support for embedded electronic solutions in pre and post sales settings. Engage with customers and coordinate support activities with engineering departments.
Responsibilities
- Provide customer technical support in both pre and post sales settings.
- Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
- Understand project technical system requirements via telephone and email correspondence with customer.
- Advise and participate with the prospect during customer test and evaluation activities.
- Communicate internally any product utilization challenges and/or customer specific requirements.
- Coordinate additional support activities and post-sales technical support with engineering departments.
- Ensure that documentation, necessary hardware and software revisions, specifications and test data are provided on a timely basis.
Requirements
- BSEE / BSET or a four year degree in a technical discipline required.
- Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
- 3+ years of experience in a technical support role desired.
- Outstanding communication skills both verbally and written.
- Good organizational skills and strong time management skills.
- Ability to work independently toward focused goals.
- Familiarity with MS Office (Outlook, Word, Excel, Power point).
Benefits
- Medical, Dental, and Vision Insurance
- Company-provided Life and AD&D Insurance
- Voluntary Supplemental Life Insurance
- Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 401(K) with company matching contributions
- Vacation, holidays, sick
- Employee tuition reimbursement
- Annual bonus eligibility
- Opportunities for learning and career development
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