Systems Management Specialist maintaining and optimizing IT infrastructure for clients. Collaborating on innovative solutions and troubleshooting issues to ensure peak performance.
About the role
- Technical Support Engineer managing complex ServiceNow issues. Collaborating with teams and providing customer support while maintaining technical expertise in assigned areas.
Responsibilities
- Manage and resolve complex issues for the ServiceNow platform.
- Provide guidance on workflows and case management.
- Deliver training on new products.
- Collaborate with internal teams to ensure customer success.
- Perform Case quality checks to ensure cases are on track.
- Maintain technical expertise for assigned product areas.
- Engage with customers to solve technical issues.
Requirements
- 12+ months of experience in technical support.
- Strong background in JavaScript, HTML, CSS.
- Excellent troubleshooting skills.
- In-depth understanding of SaaS products.
- Ability to coordinate with engineering teams.
- Some experience with Generative AI is a plus.
- U.S. Citizen or Green Card holder required.
Benefits
- Onsite presence required weekly on Tuesday and Thursday.
- Health insurance available.
- Professional development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support Engineer at Advansys providing support for RAID - related systems and troubleshooting various data technologies. Collaborating with cross - functional teams to enhance efficiency and resolve issues.
Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
Loan Support Analyst Senior responsible for covenant monitoring, financial analysis, and ensuring compliance with loan documents for PNC. Collaborating on a portfolio of commercial real estate loans with heightened borrower interactions.
Technical Support Engineer providing troubleshooting and diagnostic support for KLA equipment. Collaborating with specialists and supporting escalated issues with 40 - 70% travel.
Customer Support Engineer providing exceptional support for Zoho's SaaS products in the European market. Collaborating with teams to resolve technical issues and assist customers in optimizations.
Analytical role supporting brokerage team with fast, high - quality market and property analysis at Newsec. Focused on data handling, research, and preparing materials for brokers.
Technical Support Service Manager enhancing service delivery for Vodafone's B2B segments. Leading a support team while collaborating with cross - functional teams for customer needs.
Technical Support Agent providing customer service related to SONDA products. Engaging with clients to assure high levels of customer satisfaction through technical assistance.
Support Technician providing technical assistance on laptops, tablets, desktops, and phones. Ensuring professional support in a hybrid work environment.