Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Technical Support Engineer managing complex ServiceNow issues. Collaborating with teams and providing customer support while maintaining technical expertise in assigned areas.
Responsibilities
- Manage and resolve complex issues for the ServiceNow platform.
- Provide guidance on workflows and case management.
- Deliver training on new products.
- Collaborate with internal teams to ensure customer success.
- Perform Case quality checks to ensure cases are on track.
- Maintain technical expertise for assigned product areas.
- Engage with customers to solve technical issues.
Requirements
- 12+ months of experience in technical support.
- Strong background in JavaScript, HTML, CSS.
- Excellent troubleshooting skills.
- In-depth understanding of SaaS products.
- Ability to coordinate with engineering teams.
- Some experience with Generative AI is a plus.
- U.S. Citizen or Green Card holder required.
Benefits
- Onsite presence required weekly on Tuesday and Thursday.
- Health insurance available.
- Professional development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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