Hybrid ECM Program Manager

at Pacific Health Group

• Job title: ECM Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santa Clara, United States

About the role

• ECM Program Manager leading Enhanced Care Management program at Pacific Health Group. Guiding regional teams to ensure vulnerable populations receive necessary care and support.

Responsibilities

• Lead our Enhanced Care Management program, making sure vulnerable populations get the care, support, and advocacy they need.
• Guide regional teams to deliver compassionate care that improves outcomes and supports our mission.
• Mentor and guide Lead Care Managers across multiple counties.
• Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching.
• Lead weekly team meetings, share updates, and encourage collaboration.
• Monitor staff performance and use data to identify trends and improvement opportunities.
• Serve as liaison between ECM program and hospitals, providers, and community organizations.
• Collaborate with teams to track outcomes and maintain regulatory standards.
• Develop and manage program budgets, allocate resources efficiently, and track expenditures.

Requirements

• Bachelor’s or Master’s in Healthcare Administration, Public Health, Nursing, or related field.
• 5+ years in healthcare management, including 3+ years in care/case management.
• 2+ years managing Enhanced Care Management or intensive care management programs.
• Understanding of care management principles and healthcare delivery systems.
• Experience with Medicaid/Medicare programs and ECM program requirements.
• Strong analytical skills and experience in data-driven program evaluation.
• Must reside within/adjacent to the Northern/Central California counties assigned.
• Valid California Driver’s License (Class C minimum) and personal, operable vehicle.
• Employment contingent on successful background and Motor Vehicle Report (MVR) checks.

Benefits

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• FSA | Dependent Care Account
• 401(k) with Company Match
• Monthly Stipend
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events
• Fully remote work within California
• Opportunities for professional development and internal growth