Leading programs that deliver on critical business goals and build large scale products at Capital One. Managing integration with Discover while supporting technical execution details and expanding TPM discipline.
About the role
- ECM Program Manager overseeing Enhanced Care Management to support vulnerable populations at Pacific Health Group. Leading program initiatives across Northern California for better healthcare outcomes.
Responsibilities
- Mentor and guide Lead Care Managers across multiple counties.
- Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching.
- Lead weekly team meetings to share updates, review cases, and encourage collaboration.
- Meet in-person with staff regularly to maintain strong leadership presence.
- Establish benchmarks and metrics to track program performance.
- Implement quality assurance protocols and standardized workflows.
- Monitor staff performance and use data to identify trends and improvement opportunities.
- Ensure members are receiving in-person visits and high-quality care.
- Monitor documentation and provide support for challenging cases.
- Implement strategies to improve member engagement and satisfaction.
- Serve as liaison between ECM program and hospitals, providers, and community organizations.
- Collaborate with data and compliance teams to track outcomes and maintain regulatory standards.
- Strengthen partnerships to improve care transitions and reduce hospital readmissions.
- Develop and manage program budgets, allocate resources efficiently, and track expenditures.
- Adjust staffing and resources based on member needs and program priorities.
- Identify opportunities to enhance program effectiveness.
- Pilot new initiatives such as telehealth to expand access to care.
- Stay current on best practices and integrate improvements.
- Lead operational huddles and bi-weekly case conferences.
- Develop mentorship programs and regional trainings for staff.
- Prepare quarterly performance reports and maintain stakeholder relationships.
Requirements
- Must reside within/adjacent to the Northern/Central California counties assigned.
- Valid California Driver’s License (Class C minimum) and personal, operable vehicle.
- Employment contingent on successful background and Motor Vehicle Report (MVR) checks.
Benefits
- 160 Hours of Paid Time Off (PTO)
- 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
- 4 Paid Volunteer Hours per Month to support causes you care about
- Bereavement Leave, including Fur Baby Bereavement
- 90% Employer-paid Employee-Only Medical Benefits
- FSA | Dependent Care Account
- 401(k) with Company Match
- Monthly Stipend
- Short-Term & Long-Term Disability | AD&D
- Employee Assistance Program (EAP)
- Employee Discounts via Great Work Perks and Perks at Work
- Quarterly In-Person Events
- Fully remote work within California
- Opportunities for professional development and internal growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior manager in Capital One managing technical programs in Bank Tech organization. Driving execution across multiple workstreams and fostering TPM discipline with strong cross - team collaboration.
Program Director overseeing BronxWorks community service programs. Managing staff, budgets, and community relationships while ensuring quality service delivery.
PC
Principal Program Manager managing Operational Risk Validation for PG&E's Power Generation. Assessing risks and ensuring compliance in operational processes and safety standards.
Program Manager leading strategic initiatives in space planning and operational efficiency at Duke University Hospital in Durham, NC. Ensuring compliance, safety, and collaboration across multidisciplinary teams for patient care.
Corrective Action Program Performance Analyst at NextEra Energy supporting nuclear safety and quality. Collaborating on the restart of Duane Arnold Energy Center after decommissioning.
Program Manager supporting NC3 Contract and NCS division at Apogee Engineering. Telework options available with occasional meetings at Hanscom AFB.
Manage Integrated Project Team executing technically challenging high - profile projects for Raytheon UK. Establish relationships with customers and support junior Project Managers to deliver on time and quality.
HR Program Analyst III providing a broad range of analysis in HR programs development. Conducting assessments and developing insights to support HR initiatives across the organization.
Associate Director managing strategic projects in Innovative Medicine at Johnson & Johnson. Collaborating across teams to improve project management practices and deliver value for partners.