Platform Support Manager at Arrive Logistics leading Enterprise IT to resolve customer issues. Overseeing technical support and improving processes within the ARRIVEnow Platform.
About the role
- Community Supports Lead Case Manager at Pacific Health Group handling care for Medi-Cal members in California. Guiding members through comprehensive care coordination and advocacy.
Responsibilities
- Conduct comprehensive evaluations of members’ needs, preferences, and eligibility through detailed conversations and data review.
- Develop tailored care plans based on individual health and social circumstances.
- Arrange all aspects of member care, including scheduling appointments, organizing follow-up services, and linking members to community resources.
- Ensure members receive consistent, end-to-end support for long-term stability and health improvement.
- Perform empathetic assessments that capture members’ lived experiences and goals, not just medical data.
- Maintain close communication with members via phone, video, or in-person visits to monitor progress and address emerging challenges.
- Serve as a bridge between members and available community resources, such as housing programs, workforce training, childcare, and food assistance.
- Advocate for timely treatments, fair insurance authorizations, and equitable access to care.
- Act as the central communication hub among members, their families, healthcare providers, and community partners.
- Maintain accurate, up-to-date documentation of assessments, care plans, progress notes, and outcomes.
- Collect and analyze feedback to identify gaps in care coordination and advocate for new resources or partnerships.
- Remain current on Medi-Cal, CalAIM, and community support policies to ensure all activities meet compliance and quality-of-care standards.
- Participate in workshops, training, and certifications on cultural competence, trauma-informed care, and motivational interviewing.
- Provide mentorship, guidance, and day-to-day support to other Care Managers within the Community Supports Program.
- Assist in onboarding new team members and promoting a collaborative, compassionate care environment.
- Support program initiatives and special projects as assigned.
Requirements
- Experience: 3–5 years in case management, social services, or healthcare.
- Expertise: Familiarity with Medi-Cal, CalAIM, and Community Supports programs.
- Healthcare Insight: Knowledge of healthcare systems, managed care operations, and local community resources.
- Interpersonal Skills: Strong communication, empathy, cultural competence, and teamwork.
- Organizational Skills: Proven time management and attention to detail.
- Technical Proficiency: Competence in using case management software, EHR systems, and related tools.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
After - Hours Care Manager & Scheduler for Cheer, ensuring seamless client care during off - hours. Actively managing schedules and providing support to clients and caregivers overnight and on weekends.
Contracts Manager responsible for contract administration in the Warfare Systems Business Group. Advising on contractual matters and ensuring compliance for HII's Mission Technologies division.
Assistant Manager handling talent development and employee engagement activities at McCormick. Ensuring smooth execution of training plans and fostering employee experiences in Shanghai, China.
Technical intervention manager responsible for overseeing on - site teams and coordinating nuclear equipment maintenance. Position requires technical proficiency and client interaction with an emphasis on contract compliance and safety.
Key Account Manager responsible for strategic client management and developing key accounts in the B2B sector. Focusing on tailored solutions and successful contract negotiations for business partners.
Technical intervention manager overseeing operational maintenance at nuclear facilities within Westinghouse Electric Company. Ensuring compliance with contracts and managing on - site personnel for optimal execution.
Community Supports Lead Care Manager facilitating care coordination for Medi - Cal members. Guiding members through healthcare needs and resources to foster independence.
Payroll Service Delivery Manager serving as primary liaison for German clients at Zalaris. Managing payroll processes and client relationships while driving operational excellence.
Manager in Energy sector supporting capital project delivery and digital enablement for Accenture Infrastructure & Capital Projects. Leading engagements and providing client advisory with focus on governance and performance improvement.