Operational Support Specialist overseeing operational processes for CMMS tracking at Vantage Data Centers. Developing workflows and providing ongoing support to Site Operations teams in a hybrid environment.
About the role
- Customer Service Analyst handling customer inquiries related to driver licenses and motor vehicle regulations. Collaborating in a team-focused environment to enhance customer service delivery.
Responsibilities
- Assess caller inquiries to resolve requests for service.
- Apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations.
- Work as part of a team that values open communication and feedback regarding strategies for improving customer service.
Requirements
- Have customer service experience
- Have experience resolving customer concerns
- Be comfortable and proficient in the use of computer and internet applications to efficiently navigate through and enter or extract information
- Value customer service and the importance of responsiveness and follow-through
- Portray a positive, respectful and professional image
- Be able to stay calm and work effectively in stressful situations
- Possess excellent active listening, oral and written communication skills that include the ability to articulate and convey information so that it is easily understandable for customers.
- Be able to understand and apply a comprehensive knowledge of Driver License and Motor Vehicle laws, agency policies and procedures, and best practices.
- Be able to use critical thinking, judgement, and discretion to evaluate and interpret information, identify problems, draw accurate conclusions and make sound decisions.
- Develop and maintain effective working relationships and work collaboratively with others to achieve team goals.
- Be flexible, able to adapt to change and react professionally to changing conditions.
- Possess a strong work ethic and approach work with a sense of commitment, urgency and personal accountability.
- Possess strong computer application skills with the ability to quickly learn applications related to business operations such as Microsoft Office products, as well as agency information systems.
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical & Audiology Support Specialist providing support and solutions for hearing systems in Switzerland. Engaging with clients and managing orders with technical expertise.
Accounts Coordinator role managing invoicing and account coordination in GroundProbe Australasia Operations. Seeking detail - oriented and proactive individual ready for an immediate start in Brisbane, QLD, AU.
Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
Customer Experience Intern at VelocityEHS contributing to project work across multiple teams. Ideal for students pursuing a science or business analytics degree, engaging with a global customer experience.
Customer support for Hansaton handling inquiries via phone and email. Flexible part - time role suitable for students with a dynamic work culture.
Kundenservice - Mitarbeiter:in im Bereich Hörakustik in Oberösterreich. Telefonischer Kontakt zu Kunden und Umsetzung von Marketingmaßnahmen.
Product Support Specialist assisting customers via CRM and phone at SmartSense. Resolving inquiries and issues in the IoT space while maintaining performance standards.
Product Support Specialist resolving customer inquiries via email and phone. Managing support tickets while ensuring alignment with SLA’s and customer satisfaction in IOT solutions.
Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.