Hybrid Travel Consultant II – Hybrid ESC Phones, Non Phone Fulfillment

Posted last month

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About the role

  • Travel Consultant providing exceptional customer service in travel arrangements for defense and government travelers. Ensure compliance and high-quality service through comprehensive training and support.

Responsibilities

  • Create and complete travel arrangements (air, hotel, car, rail)
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
  • Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
  • Make changes or solve any issues that might occur during or before the travel
  • Assignments include both routine and non-routine work
  • Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Requirements

  • 2 or more years’ experience working as a Travel Consultant (or 5 years in other customer service industry)
  • Advanced knowledge of GDS (Sabre)
  • A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
  • Good verbal and written communication skills
  • Strong teamworking skills

Benefits

  • Hands-on paid training
  • Competitive compensation — including shift differentials, referral bonuses and supplier incentives
  • 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
  • Both on-site and home-based positions available
  • Flexible working options: Full-time, part-time, nights and weekends
  • Medical/dental/vision
  • 401(k) match and Health Savings Account contributions
  • Employee discounts and supplier incentives
  • Employee Assistance Program & Employee Resource Groups

Job title

Travel Consultant II – Hybrid ESC Phones, Non Phone Fulfillment

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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