Travel Consultant providing exceptional customer service in travel arrangements for defense and government travelers. Ensure compliance and high-quality service through comprehensive training and support.
Responsibilities
Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
Make changes or solve any issues that might occur during or before the travel
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date
Requirements
2 or more years’ experience working as a Travel Consultant (or 5 years in other customer service industry)
Advanced knowledge of GDS (Sabre)
A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
Good verbal and written communication skills
Strong teamworking skills
Benefits
Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses and supplier incentives
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions available
Flexible working options: Full-time, part-time, nights and weekends
Medical/dental/vision
401(k) match and Health Savings Account contributions
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Job title
Travel Consultant II – Hybrid ESC Phones, Non Phone Fulfillment
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