AR Collections Specialist handling commercial and residential accounts for Pinnacle Propane. Focus on collection efforts and customer relationship management for multiple locations.
About the role
- undefined
Responsibilities
- Conduct outbound and inbound collection activities for delinquent customers;
- Handle customer interactions through the available support channels;
- Knowledge of consórcio (consortium/group-purchasing product);
- Be familiar with detailed information about Mycon plans and groups;
- Ensure necessary records and updates are entered in internal tools (CRM).
Requirements
- General knowledge of consórcio and its particularities (common questions, asset types, bids/lances, assemblies, and procedures);
- Quick thinking and strong persuasive communication skills;
- Knowledge of objection-handling techniques;
- Negotiation of outstanding installments/payments;
- Customer retention during cancellation processes;
- Comfortable using spreadsheets;
- Intermediate knowledge of Excel;
- Familiarity with NewCon Plus.
Benefits
- Flexible Meal/Food Allowance - Swille card;
- Health insurance (medical assistance);
- Dental insurance;
- Life insurance;
- Home office allowance;
- Transportation voucher;
- Birthday day off;
- TotalPass;
- Vittude;
- Consórcio Professional Day benefit;
- 0% fee on our products (employees only);
- Performance bonus (PPR) — according to targets established in the annual program;
- Partnership with an educational institution offering discounts for postgraduate courses;
- Access to Udemy Business based on length of service;
- Partnership with Sesc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
AR Collections Specialist for Pinnacle Propane managing accounts receivable and client relationships. Duties include collection coordination, communications with customers and sales teams across multiple locations.
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