Hybrid E-Commerce Agent

at MyCargoGate Group

• Job title: E-Commerce Agent
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CHF 65,000 - CHF 75,400 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bassersdorf, Switzerland

About the role

• E-Commerce Agent overseeing import/export operations for a logistics company. Ensuring compliance with customs regulations and providing customer support.

Responsibilities

• Oversee and manage all aspects of import and export operations between Switzerland and international destinations.
• Ensure compliance with all applicable Swiss customs regulations, laws, and procedures.
• Collaborate closely with internal stakeholders to optimize customs processes and improve operational efficiency.
• Maintain accurate and complete records and documentation related to customs and clearance activities.
• Handle sensitive and confidential data with a high level of responsibility and accuracy.
• Provide professional customer support via phone and email, responding to inquiries in a timely and service-oriented manner.
• Work in a shift-based schedule, including weekends and public holidays, in line with operational needs.

Requirements

• 1 to 3 years of experience in managing customs operations, logistics or customer service preferred.
• Strong organizational skills and high attention to detail.
• Comfortable working with customs software systems and digital tools.
• A solution-oriented mindset and strong team player attitude.
• Proven ability to work efficiently and manage multiple tasks simultaneously.
• Knowledge of Swiss customs regulations and clearance procedures is a plus.
• Fluency in both German and English (additional languages are a plus).

Benefits

• Five weeks of vacation per year.
• Full premium coverage of daily sickness allowance and accident insurance.
• A supportive team and collaborative culture.