Commercial Sédentaire handling development and management of client relations in e - commerce at Exhibit Group. Involves sales development, client service, and order management.
About the role
- E-commerce Trading Manager optimizing online sales performance at Bird & Blend Tea Co. Overseeing trading strategy, website management, and driving key metrics for revenue and customer loyalty.
Responsibilities
- Own the day-to-day trading of the website, keeping it optimised for sales, conversion and a brilliant customer experience
- Drive performance across key metrics including revenue, conversion rate, AOV and customer lifetime value
- Spot trading opportunities through data, trends and stock position and act on them
- Lead regular trading reviews with clear actions and recommendations
- Work closely with Senior Merchandiser to ensure online stock levels and cover are appropriately managed and opportunities are jumped on
- Run the day-to-day website management, supported by the E-commerce Assistant
- Work confidently in Shopify, managing products, collections, merchandising and onsite content
- Make sure the site is always accurate, up to date and trading at its best
- Bring campaigns to life on-site in a way that feels engaging and commercially strong
- Collaborate with Digital Marketing, CRM and Brand to ensure everything lands seamlessly
- Test, learn and continuously improve performance
- Own the end-to-end onsite journey, always looking for ways to make it smoother, faster and more enjoyable
- Work with external development agency to improve website experience and functionality
- Dive into performance data across traffic, conversion, revenue and customer behaviour
- Use spreadsheets and analytics tools to uncover trends and opportunities
- Turn insights into clear, actionable improvements
- Share performance updates confidently with senior stakeholders
- Line manage and support the development of the E-commerce Assistant
- Take real ownership of the e-commerce channel as the go-to expert
- Work proactively and independently, driving ideas forward
- Partner with Systems, Finance, Retail and Brand teams to support: Product and campaign launches, Loyalty programme development, Delivery and service improvements, Omnichannel initiatives
Requirements
- Strong experience in a senior e-commerce or trading role, with clear commercial ownership
- Someone who enjoys both thinking strategically and getting hands-on
- Advanced Shopify experience (essential), you’re confident working directly in-platform
- A love of data, spreadsheets and using insights to drive decisions
- Proactive and self-motivated, you spot opportunities and run with them
- Strong understanding of e-commerce trading and customer behaviour
- A collaborative, down-to-earth approach with great communication skills
- 5+ years in e-commerce, digital trading or online retail
- Experience in a DTC, retail or consumer brand environment preferred
- Proven track record of driving online growth and performance improvements
- Experience managing or mentoring others.
Benefits
- Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
- Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
- Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
- Your birthday off!
- Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
- Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all.
- Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
- Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
- Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
- Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
- Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
- Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
- Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
- Flexible working and enhanced family friendly policies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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