Manager executing prepaid segment strategies in South Africa. Focus on relationship management, sales execution, and compliance across the prepaid segment.
About the role
- Operations Manager focusing on operational excellence and client retention for Multiverse’s enterprise clients. Leading a team and ensuring a seamless learner experience.
Responsibilities
- Ensure the Majors Pod executes consistently against agreed standards
- Support critical client-level interventions
- Evaluate operational performance through rigorous data analysis
- Manage and develop an Operations Specialist
- Monitor and analyse operational processes to identify areas for improvement
- Work as a trusted partner to the Customer Success and Delivery teams
Requirements
- 6+ years of professional work experience, including 2+ years of people management experience
- You have a track record of driving operational excellence and executing against high standards
- You put the customer at the forefront of your thinking
- You possess strong analytical skills and are comfortable manipulating data to create reports
- You are experienced in preparing data for high-level reviews (QBRs/MBRs) and can spot trends that others might miss
- You are a problem solver skilled at resolving complex issues quickly
- You have effective communication skills and can collaborate effectively with stakeholders across the business
- Experience in a tech marketplace, education, or high-growth start-up is preferred
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- you'll have the opportunity to work from anywhere, up to 10 days per year
- Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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