Field Operations Manager leading training delivery teams and improving operational efficiency at Ford. Overseeing operations of training centers and driving innovative solutions for technician readiness.
About the role
- Operations and Monitoring Analyst at Kyndryl ensuring stability for batch processes. Collaborating with teams to manage monitoring and incident response and contributing to continuous improvement.
Responsibilities
- Operate and monitor automated workflows in Control‑M
- Monitor health of transactional systems and availability dashboards
- Log, classify, prioritize, and follow up on tickets in ITSM tool
- Administer and validate backups and restorations
- Collaborate with multidisciplinary resolver teams
- Identify error patterns and opportunities for automation
Requirements
- Operation of Control‑M (BMC) for jobs and chains (Java and SAP)
- Familiarity with Salesforce, Tandem, and OmniPayment
- CommVault Simpana and Veeam Backup & Replication knowledge
- ServiceNow or other ITSM tools proficiency
- Basic Linux/Unix knowledge
- Retail experience / El Palacio de Hierro exposure preferred
Benefits
- Flexible, supportive environment
- Employee engagement initiatives
- Well-being prioritization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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