Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
About the role
- Field Operations Manager leading training delivery teams and improving operational efficiency at Ford. Overseeing operations of training centers and driving innovative solutions for technician readiness.
Responsibilities
- Lead and develop the training delivery team, fostering a culture of accountability, innovation, and continuous improvement
- Oversee operations of all U.S. training centers, ensuring consistent, high-quality execution and performance
- Partner with facility stakeholders (e.g., Ford Land) to enhance and expand training center capabilities
- Design, implement, and refine scalable processes to improve training delivery efficiency, quality, and cost-effectiveness
- Identify and eliminate operational bottlenecks, driving streamlined workflows and improved throughput
- Champion an improvement mindset, proactively identifying opportunities to optimize performance
- Lead the end-to-end strategy for training analytics, ensuring data is actively used to evaluate program effectiveness, identify gaps, and validate that training delivery is meeting current and future network needs
- Gather, analyze, and synthesize data from multiple sources (training utilization, technician performance, capacity, cost, and outcomes) to drive continuous improvement and operational decision-making
- Develop clear, compelling narratives that translate complex data into actionable insights, effectively communicating the impact and value of training programs to senior leadership and key stakeholders
- Establish and evolve KPIs and performance frameworks that measure not only activity, but true training effectiveness, technician readiness, and business impact
- Proactively identify trends, risks, and opportunities through data analysis, using insights to inform process improvements, resource allocation, and strategic direction
- Partner cross-functionally to ensure data insights are embedded into process design, program development, and long-term workforce planning
- Drive a culture of data accountability, ensuring decisions are grounded in measurable outcomes and continuously refined based on performance insights
- Identify and implement AI-driven and technology-enabled solutions to enhance training operations, scheduling, resource allocation, and delivery
- Explore innovative approaches to accelerate technician training timelines while maintaining or improving quality
- Leverage digital tools and automation to improve efficiency, scalability, and user experience
- Manage Service Training Instructor (STI) supplier relationships to ensure high-quality instruction and performance accountability
- Oversee training vehicle fleet coordination in partnership with vehicle programs to ensure availability and readiness
- Own vendor performance, contracts, and purchase orders related to training delivery
- Partner with training development teams to ensure curriculum is practical, scalable, and effectively delivered in classroom and field environments
- Ensure training programs meet defined objectives for technician readiness, certification, and performance
- Drive initiatives that improve program efficacy, sustainability, and long-term impact
- Develop and execute annual and long-term business plans aligned with organizational objectives
- Maintain and manage a 5-year financial plan for training center operations
- Ensure cost-effective delivery of training while maximizing return on investment
- Act as a thought leader in training operations, identifying new and innovative program opportunities
- Develop creative solutions to address industry challenges, including technician shortages and evolving skill requirements
- Lead and embrace change, operating effectively in ambiguity and driving progress in “white space” environments.
Requirements
- Bachelor’s degree required;
- 7+ years of experience in operations, training delivery, workforce development, or a related field
- Experience leading teams and managing complex, multi-site operations
- Strong process development and continuous improvement experience (Lean, Six Sigma, or similar methodologies a plus)
- Demonstrated ability to leverage data and analytics to drive decision-making and performance improvements
- Proven success managing external vendors and resource networks
- Strong financial and business planning acumen
- Excellent communication and stakeholder management skills, with the ability to influence at all levels
- Highly adaptable problem-solver, comfortable navigating ambiguity and driving innovative solutions
- Strong organizational, time management, and prioritization skills
- Willingness and ability to travel (>35%)
- Valid US Driver’s license required
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Data & Integration Support Lead ensuring robust and seamless connectivity across critical trading and financial systems. Collaborating with IT to maintain data integrity and system reliability in a high - pressure environment.
Application Support Lead at LyondellBasell overseeing trading platforms and supporting integration workflows. Collaborating with trading and tech teams to enhance platform reliability and performance.
Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
Audience Operations Intern at Bombora working with custom data audiences and collaborating with clients on advertising initiatives. Engaging with Fortune 500 companies and advertising agencies globally.
Operations Lead on Perception Data Labeling at Zoox. Collaborating with cross - functional teams to deliver quality training data for AI models.
Director managing regional operations for CBIZ, overseeing financial execution and client service strategies. Collaborating with leadership to drive growth and operational effectiveness.
Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.
Pharmacy Technician Trainer providing educational support and training for pharmacy students and interns. Working in a premier health system in Central Massachusetts to enhance Pharmacy Technician skills.
Anaplan COE Functional Analyst managing financial systems at CVS Health. Collaborating across teams and ensuring governance standards while driving measurable results.