VP, Credit Program Manager at Synchrony overseeing credit product development and management. Leading cross - functional collaboration to enhance product functionality and commercialization efforts.
About the role
- Technical Project Manager leading AI-driven initiatives to transform small business lending workflows. Driving operational efficiency and improving customer experience through automation and data.
Responsibilities
- Serve as the execution lead within our AI Transformation Pod.
- Partner closely with the AI Program Lead and engineering team to convert AI-driven product vision into structured, production-ready delivery plans.
- Own end-to-end execution of AI-enabled initiatives across pre-underwriting, underwriting, sales, and all other workflows.
- Shape technical design decisions and sequence complex dependencies.
- Ensure AI capabilities are deployed safely, efficiently, and at scale.
Requirements
- 5–10 years of experience in Technical Program Management, Engineering Program Management, or related roles.
- Bachelor’s degree in Computer Science, Engineering, or related technical field.
- Master’s degree in a quantitative or technical discipline is strongly preferred.
- Demonstrated experience leading delivery of AI, machine learning, or data-driven systems in production environments.
- Strong understanding of API integrations, Workflow orchestration systems, Salesforce or similar CRM/workflow platforms and Cloud environments (Azure preferred).
- Experience coordinating model deployments or ML-enabled systems is strongly preferred.
- Experience in fintech, lending, or other regulated industries is highly desirable.
- Proven ability to manage ambiguity and structure complex, cross-functional initiatives into executable plans.
- Strong analytical skills, deep experience/knowledge of small business risk management and underwriting principles and attention to detail.
- Knowledge of merchant transaction data and ability to create deep insights & credit strategy based on the same.
- Experience in implementing risk logic within a decision engine.
- Ability to combine data insights with strong business judgment/ intuition in calibrating risk models & underwriting strategy.
- Strong communication and interpersonal skills to influence stakeholders.
Benefits
- Medical, vision, and dental benefits to support you and your family.
- Flexible Spending Accounts (FSA) for eligible healthcare and dependent care expenses.
- A 401(k) with matching contributions to help you plan for retirement.
- Paid time off, including sick leave, vacation, and holidays.
- Paid parental leave for growing families.
- A Lifestyle Spending Account (LSA) for athletic and wellness expenses.
- An employer-sponsored Life and AD&D policy, with options for additional coverage.
- A Learning Stipend for professional development activities.
- An Employee Assistance Program (EAP) and travel assistance services.
- Complimentary snacks and refreshments in the breakroom.
- A referral program that rewards you for bringing in top talent.
- Company events to connect, celebrate, and grow together.
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