Senior Customer Success Manager at ProductPlan ensuring customers realize full value of software solutions. Managing lifecycle from onboarding to renewal to drive satisfaction and product adoption.
About the role
- CRM Lifecycle Manager at MUBI working on global acquisition and retention initiatives through automations. Collaborating with marketing, product, and engineering teams across the globe.
Responsibilities
- End-to-end implementation of global acquisition and retention-focused CRM automations across multiple channels.
- Analyse and evaluate CRM automations to determine impact, applying actionable insights to continuously improve retention.
- Optimise CRM automations with continuous A/B testing and experimenting.
- Collaborate with the wider CRM & Lifecycle team to share learnings and minimise CRM pressure and clashes.
- Collaborate with our Product, Engineering, Data Science and wider Marketing teams on specific automation needs.
Requirements
- 5+ years working as a CRM professional in a similar marketing role
- Extensive experience using Braze or a similar marketing platform
- Confident technical implementation with experience in cross-channel and multi-language CRM campaigns
- Strong project manager with excellent attention to detail and accuracy in setup and execution
- Analytics-driven mindset with the ability to synthesize and assess data
- Entrepreneurial attitude: highly self-motivated and autonomous, thrives in a fast-paced environment
- Team player who enjoys working collaboratively with cross-functional counterparts
- Passion for cinema, especially independent and international films, is a plus.
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
Customer Success Manager supporting public sector organizations to maximize product value and achieve desired outcomes using Euna Grants. Building tailored success plans and cultivating long - term relationships.
Customer Success Manager responsible for helping B2B SaaS customers in the public sector achieve desired outcomes. Collaborating with cross - functional teams to provide exceptional service and support.
Customer Success Manager ensuring B2B SaaS clients in the public sector achieve their goals. Collaborating with cross - functional teams and building relationships with key stakeholders.
Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
Customer Success Manager ensuring engagement and satisfaction of clients using behavioral health software solutions. Responsible for customer retention, satisfaction, and collaboration across departments.