Hybrid Manager – Technology Risk and Controls, BI and Analytics

at MTN Uganda

• Job title: Manager – Technology Risk and Controls, BI and Analytics
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Python, SQL, Tableau
• Location requirements: Hybrid, Johannesburg, South Africa

About the role

• Manager overseeing the implementation of technology tools for FinTech risks and internal controls. Drive adoption and usage across all Fintech OpCos and Group Fintech.

Responsibilities

• Drive the implementation, adoption and usage of a Governance Risk and Compliance solution for the Fintech Risk and Compliance function (Group and OpCo)
• Drive the implementation of enhanced data analytics solutions and techniques for and in coordination with the functional areas in Fintech Risk and Compliance
• Lead the development, implementation, and ongoing enhancement of the Technology Controls ensuring alignment to the Enterprise Risk Management policy, Internal control Frameworks, Compliance Policy and Regulatory expectations.
• Oversee identification, assessment, monitoring, and reporting of technology risks and associated controls across applications, infrastructure, data platforms, and third-party systems.
• Ensure effective design and operation of IT General Controls (ITGCs), application controls, and automated controls across critical systems.
• Support internal and external audits by providing high-quality data, analytics, evidence, and management insights.
• Design and own BI and analytics solutions for Risk & Compliance, translating complex risk and control data into meaningful dashboards, KPIs, KRIs, and management insights.
• Develop advanced analytics to identify trends, emerging risks, control weaknesses and compliance gaps.
• Partner with Data, Technology, and Business teams to integrate multiple data sources (e.g. transaction systems, core platforms, security tools, GRC systems).
• Act as the subject matter expert and functional owner for the eGRC Archer system within the Risk & Compliance Division.
• Configure, maintain, and optimise Archer modules covering risk management, controls, compliance, audit, incidents, and issues management.
• Drive system adoption and consistent usage across Operating Companies and subsidiaries.
• Design workflows, reports, and dashboards that support decision-making and regulatory requirements.
• Design and deliver training programs for Risk, Compliance, Audit, and Business users on Archer, BI tools, CIM and other related platforms.
• Develop user guides, standards, and playbooks to ensure consistent system usage and data quality.
• Act as a change champion, embedding a data-driven risk culture across the organization.
• Support stakeholders in understanding risk insights and using analytics to improve controls and compliance outcomes.
• Partner with Group Technology, Product, Operations, Finance, and Legal teams to ensure risks are identified and managed early in the change lifecycle.
• Balance strong risk governance with commercial pragmatism, supporting innovation while protecting the organization
• Present risk insights, analytics, and recommendations clearly to senior executives and Governance

Requirements

• 4-year tertiary degree in Mathematics, Statistics, Data Science Engineering, Information Technology, Computer Science, Accounting & Finance, Business Management, Risk Management or related fields.
• Professional qualification in Risk Management is advantageous (CISA, CRISC, CIA, CISSP, CPA MBCP, FBCI, CBCP or equivalent)
• MBA and/or master’s degree is advantageous
• 5 or more years of relevant work experience in Enterprise Risk Management
• At least 3 years’ experience within a non-traditional FinTech /ICT/Digital/Technology Risk environment
• Experience in managing complex telco, Digital and/or ICT products or projects and/or risks related to them
• Strong understanding of core banking / payments systems, digital platforms, APIs, cloud technologies, and data architecture.
• Working experience in BI, insights or data analytics related senior role
• Knowledge of modern Big Data platforms and Open-Source solutions to databases, data analysis, and data management
• Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau, Qlik, SQL, etc.)
• Experience with regulatory frameworks and standards (e.g. ISO 27001, COBIT, NIST, data protection regulations).
• Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
• Knowledge of ecommerce and electronic payment business is advantageous
• Understanding of various international risk management and business continuity standards

Benefits

• The Manager: Technology Risk and Controls is responsible for implementing technology tools to assist in managing Fintech risks and internal controls and producing insights from a data perspective on risks, systems, processes and controls.
• The manager will be responsible for driving the adoption and usage of such tools across all Fintech OpCos and Group Fintech.
• Corporate Description: Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.