Client Experience Designer improving client services through innovative digital solutions in banking. Overseeing benefits, collaborating cross - functionally within the organization.
About the role
- UX Lead enhancing user experiences by conducting research and fostering cross-functional relationships. Serving the Digital Regulatory Docs Product Line within the healthcare sector.
Responsibilities
- Develop and align UX strategy with business objectives
- Plan and implement user research strategies and methodologies
- Prepare research plans, discussion guides, and workshop materials
- Manage and prioritize UI/UX requests for the Digital Regulatory Docs Product Line
- Create schedules and allocate resources for prioritized UX activities
- Mentor other UX designers and researchers
- Conduct user research and usability testing, including heuristic evaluations, UI reviews, and user testing sessions
- Convert findings into recommendations and insights, summarize data, and present these to the product teams, product managers, and stakeholders
- Maintain and advocate for user-centered design standards
- Lead design thinking workshops and focus group sessions as necessary
- Create personas, storyboards, wireframes, prototypes, user flows, and visual mock-ups using current tools and processes
- Collaborate with product managers, engineers, and business stakeholders to develop user stories and ensure design meets requirements
- Participate in test planning and execution to verify that results meet business and non-functional requirements
- Work with product and engineering teams to create minimally viable products, analyze user feedback, and iterate designs
- Gather user feedback consistently to support data-driven product decisions
- Drive product design from concept to implementation
- Evangelize UX practices to other teams as well as the DRD product teams and colleagues
Requirements
- Bachelor’s degree in Human-Computer Interaction, Computer Science, Graphic Design, Psychology, Cognitive Science, Anthropology, Information Technology, Information Architecture, or related field
- At least five years’ relevant experience in UX design and research
- Ability to lead user research studies end-to-end, including planning, moderating sessions, analyzing data, documenting findings, and presenting results
- Communication and presentation skills suitable for diverse audiences, including leadership, product managers, and developers
- Strong organizational skills, able to prioritize tasks, work independently, and meet tight deadlines
- Ability to establish credibility and trust
- Effective stakeholder collaboration and strategic partnership in product decisions
- Commitment to user-centric product development
- Expertise in various research methodologies, including contextual interviews, field studies, focus groups, design thinking, card sorting, surveys, and usability testing
- In-depth knowledge of user-centered design principles
- Experience with wireframing, prototyping, and visual design
- Familiarity with Jira, Confluence, Sketch, Figma, and Mural
- Willingness to share knowledge and learn continuously
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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