Manager converting data into business strategies for Warner Music Group's YouTube team. Collaborating across departments to enhance global YouTube presence.
About the role
- Service Delivery Manager managing maintenance agreements and local service provider relationships. Ensuring customer satisfaction within Motorola Solutions' communications and safety technology framework.
Responsibilities
- Deliver on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities
- Grow MSI’s role in providing additional services for the customer
- Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
- Manage and lead our relationship with the local service partner
- Manage and lead our relationship with the customer
- Ensure that customer satisfaction goals are met both internally and with the customer
- Procure and coordinate any internal resources that may be needed
- Ensure compliance with response/restoration time commitment
- Remotely diagnose system failure and facilitate call management as applicable
- Manage Emergency Service efforts and escalation procedures
Requirements
- 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Motorola equipment or IT
- Must have hands-on experience with Motorola P25 7.X systems
- Understanding of two-way radio communication products, systems and services
- Excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
- Able to solve complex problems and situations
- Must be a self-motivated team player able to work effectively with general guidance toward objectives
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Job title
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Experience level
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Degree requirement
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