Claim Manager at an E-Commerce company specializing in professional tent solutions and garden products. Leading customer service through ticket prioritization and complaint resolution.
Responsibilities
Manage and prioritize incoming tickets
Analyze data and reports, derive actionable recommendations, and prepare reports
Handle complex complaints, warranty, and goodwill cases
Serve as an escalation point
Process partial credits and simple invoice adjustments
Ensure correct case handling and processing
Monitor customer reviews and market trends
Coordinate actions with Sales
Assist with customer review management
Support legal and copyright cases in cooperation with legal counsel
Optimize templates for customer communication
Conduct product training
Contribute to the continuous improvement of Customer Service
Requirements
Completed commercial vocational training or a degree in business administration
Several years of relevant professional experience, ideally in Customer Service
Solid knowledge of complaint management
Customer- and solution-oriented working style
Native-level German
Benefits
Financial contribution toward daycare (KITA) fees
Subsidies for the Deutschland-Ticket (public transport), company pension plan, and sports programs
Subsidized meal options and bike leasing
Online academy and tailored training opportunities
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