Field Service Engineer providing technical support and training for Optos instrumentation at customer sites. Engaging with customers for installation, maintenance, and operational excellence.
About the role
- Field Service Technician providing customer support for LPR systems across the US. Troubleshooting and installing systems while ensuring customer satisfaction.
Responsibilities
- Provide excellent customer service to new and existing customers
- Independently troubleshoot, install, repair and support customers
- Guide field techs and customers through installations and troubleshooting
- Evaluate installation sites and make recommendations for Camera Systems
- Test systems to ensure they are working correctly
- Communicate issues found in the field effectively for debugging
- Maintain a log of customer interactions and completed tasks
Requirements
- High School Diploma or equivalent required
- Must have experience with Google Suite OR Microsoft Office
- Must be able to pass a background check
- MUST have a valid driver's license
- Must have experience developing and enhancing strong client relationships
- Must be able to lift and operate 25 - 50 lbs.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Job title
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