Hybrid Director of Sales

Posted 2 days ago

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About the role

  • Director of Sales leading turnaround and future growth of Moonpig Group’s third-party revenue channels. Focused on e-retail, physical retail and B2B opportunities in the UK's gift experience market.

Responsibilities

  • Own the full P&L for third party channels, including sales, margin, profit and forecast accuracy
  • Stabilise performance and deliver a clear, credible recovery plan with measurable milestones
  • Take early, decisive trading actions to protect delivery against budget
  • Create clarity around performance drivers, strengthening commercial control and accountability
  • Establish a strong weekly trading rhythm across all channels
  • Focus performance conversations on what drives results and what needs to happen next
  • Move the function from reporting to action, with clear ownership and follow-through
  • Set clear targets by account and B2B channel, aligned to revenue, margin and growth goals
  • Improve forecast accuracy through disciplined pipeline management
  • Define the role of third party channels within the Experiences growth strategy
  • Position Buyagift as a leading partner, using the Moonpig brand to expand reach and sales
  • Identify and unlock new, underutilised channels to drive incremental growth
  • Shape compelling propositions by channel, including boxed gifts, gift cards and digital products
  • Balance growth with margin through smart pricing, promotions and cost control
  • Build clear, commercially grounded growth plans for every channel
  • Lead senior negotiations to improve terms, visibility, funding and margin outcomes
  • Drive new business across marketplaces, e-commerce platforms and retail partners
  • Build a strong pipeline of opportunities, with clear ownership and delivery milestones
  • Reset expectations with partners and introduce structured, outcome-focused planning
  • Oversee key agency relationships, including Amazon marketplace performance
  • Re-establish high standards across availability, stock performance, content and distribution
  • Strengthen catalogue quality and retail execution across all channels
  • Protect margin through disciplined trading practices
  • Remove blockers quickly by aligning teams and partners around solutions
  • Set clear performance standards and SLAs across agencies and operational partners
  • Build a proactive, sales-led culture focused on growth and long-term partnerships
  • Lead, coach and evolve a team of c.8 to match the ambition of the turnaround
  • Create a culture of pace, clarity and ownership
  • Raise the bar on commercial thinking, data use and execution
  • Support and develop high-potential talent while addressing performance where needed
  • Share clear, insight-led performance updates with senior stakeholders
  • Communicate risks, trade-offs and actions with confidence and clarity
  • Partner closely with leadership to align third party strategy with wider business goals

Requirements

  • Strong experience owning P&L in sales or commercial channel environments, ideally in Retail channel leadership / Marketplace / e-commerce / environments or similar. Experience in FMCG or large-scale retail environments is helpful but not essential
  • Proven success managing and growing retail and e-retail accounts at a senior level
  • Experience driving trading cadence, margin performance and in-year interventions
  • Track record of leading teams through change, turnaround or performance reset
  • Sharp commercial instinct with the ability to quickly identify what drives performance
  • Confidence negotiating trading terms and managing margin dynamics
  • Focus on outcomes over activity, with a bias for action
  • Comfortable operating in fast-paced, high-accountability environments
  • Experience in mid-sized, high-growth or PE-backed businesses is a plus
  • Decisive leadership style with strong ownership and accountability
  • Clear, confident communicator—able to move between detail and big picture
  • Comfortable challenging constructively to drive better outcomes
  • Preference for simplicity, pace and clarity over unnecessary complexity

Benefits

  • 💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
  • 💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
  • 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
  • 📈 Career Growth: Learning allowances, coaching, and development programs.
  • 🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Job title

Director of Sales

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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