Hybrid Category Operations & Enablement Specialist

Posted 2 hours ago

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About the role

  • Category Operations & Enablement Specialist managing SKU and availability hygiene for MOO's Category Managers. Supporting product readiness and operational execution with clear documentation and competitive insights.

Responsibilities

  • support MOO’s Category Managers and GTM team by owning the day-to-day operational execution and enablement work that keeps categories running smoothly and launches on track
  • manage SKU and availability hygiene, monitor stock and pricing signals, coordinate creative and product readiness tasks, and produce clear documentation such as FAQs and competitor summaries
  • provide hands-on operational and administrative support to Category Managers across Print, Stickers, and Merch
  • monitor stock, pricing, and availability, with particular focus on third-party products
  • flag out-of-stock (OOS) and pricing issues to Category Managers and relevant Operations partners
  • support pricing updates and checks as directed by Category Managers
  • maintain accurate SKU setup and product status in the PIM and related product systems
  • submit briefs and tickets for functional and product photography
  • organise and track product samples, customisation guidelines, and supporting product information
  • support end-to-end product testing, including files, ordering, and basic QA checks to ensure readiness
  • help ensure product changes and launches are operationally ready from a data and documentation perspective
  • write and maintain product FAQs, internal reference materials, and customer-ready explanations
  • support creation and upkeep of category and product documentation used across teams
  • conduct ongoing competitor research across Print, Stickers, Merch, and Promotional Products
  • produce routine competitor highlights summarising new launches, pricing changes, and promotions
  • maintain competitor comparison materials to support category, pricing, and assortment discussions
  • work closely with Category Managers, Product Marketing, Operations, Supply Chain, and Product Design
  • support coordination around new product introductions (NPI/NPD) and ongoing product updates
  • assist in preparing materials for internal reviews and supplier meetings
  • act as a reliable follow-up owner to ensure actions are completed and information is shared

Requirements

  • Experience in a category, product, marketing, or operations support role
  • Strong attention to detail and comfort working with systems, data, and documentation
  • Clear written communication skills
  • Highly organised, proactive, and dependable
  • Comfortable managing timelines, follow-ups, and recurring tasks
  • Nice To Haves: Experience with PIM tools (e.g. Salsify)
  • Exposure to ecommerce, print, or branded merchandise
  • Experience coordinating creative or marketing workflows
  • Familiarity with product launches or category operations

Benefits

  • 19 days holiday rising by one day for each year here (for 5 years)
  • matched pension scheme
  • paid parental leave
  • private healthcare
  • life insurance
  • flexible work schedules with hybrid and remote working for certain roles

Job title

Category Operations & Enablement Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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