Category Operations & Enablement Specialist managing SKU and availability hygiene for MOO's Category Managers. Supporting product readiness and operational execution with clear documentation and competitive insights.
Responsibilities
support MOO’s Category Managers and GTM team by owning the day-to-day operational execution and enablement work that keeps categories running smoothly and launches on track
manage SKU and availability hygiene, monitor stock and pricing signals, coordinate creative and product readiness tasks, and produce clear documentation such as FAQs and competitor summaries
provide hands-on operational and administrative support to Category Managers across Print, Stickers, and Merch
monitor stock, pricing, and availability, with particular focus on third-party products
flag out-of-stock (OOS) and pricing issues to Category Managers and relevant Operations partners
support pricing updates and checks as directed by Category Managers
maintain accurate SKU setup and product status in the PIM and related product systems
submit briefs and tickets for functional and product photography
organise and track product samples, customisation guidelines, and supporting product information
support end-to-end product testing, including files, ordering, and basic QA checks to ensure readiness
help ensure product changes and launches are operationally ready from a data and documentation perspective
write and maintain product FAQs, internal reference materials, and customer-ready explanations
support creation and upkeep of category and product documentation used across teams
conduct ongoing competitor research across Print, Stickers, Merch, and Promotional Products
produce routine competitor highlights summarising new launches, pricing changes, and promotions
maintain competitor comparison materials to support category, pricing, and assortment discussions
work closely with Category Managers, Product Marketing, Operations, Supply Chain, and Product Design
support coordination around new product introductions (NPI/NPD) and ongoing product updates
assist in preparing materials for internal reviews and supplier meetings
act as a reliable follow-up owner to ensure actions are completed and information is shared
Requirements
Experience in a category, product, marketing, or operations support role
Strong attention to detail and comfort working with systems, data, and documentation
Clear written communication skills
Highly organised, proactive, and dependable
Comfortable managing timelines, follow-ups, and recurring tasks
Nice To Haves: Experience with PIM tools (e.g. Salsify)
Exposure to ecommerce, print, or branded merchandise
Experience coordinating creative or marketing workflows
Familiarity with product launches or category operations
Benefits
19 days holiday rising by one day for each year here (for 5 years)
matched pension scheme
paid parental leave
private healthcare
life insurance
flexible work schedules with hybrid and remote working for certain roles
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