Director of Web Operations at IIA accountable for website performance, user experience, SEO, and CMS governance. Leading digital strategy and team development in a collaborative environment.
About the role
- Logistics Operations Manager focused on operational excellence in D2C logistics for a med-tech company. Managing logistics operations across Europe, Canada, Australia, and upcoming USA launch.
Responsibilities
- __**Core Responsibilities**__
- ____
- **End-to-End D2C Logistics Operations**
- Own end-to-end D2C logistics operations for Webshop and Amazon across Europe, Canada, Australia, and the upcoming USA launch
- Help in planning and implementing the overall logistics strategy
- Manage daily fulfillment and outbound logistics operations from order processing through final delivery
- Cover transportation, last-mile delivery, returns, and issue resolution as part of outbound execution
- **3PL & Carrier Management**
- Manage and scale a multi-3PL network (5 existing partners plus a new US 3PL)
- Ensure SLAs, performance, and capacity across logistics partners
- Collaborate with 3PLs and carriers on daily operational topics
- **Inbound & International Transportation**
- Lead inbound transportation strategy, including carrier selection, route design, rate negotiation, and cost-to-serve optimization
- Own inbound transportation from factories (e.g., Vietnam) to regional warehouses
- Coordinate freight booking, shipping schedules and handover to logistics partners
- Manage customs clearance processes and import documentation
- **Product Integrity & Inventory Execution**
- Ensure product integrity for temperature-, humidity-, and pressure-sensitive devices
- Maintain inventory visibility across warehouses and sales channels
- Coordinate replenishment to minimize stockouts and excess inventory
- **Reporting & Collaboration**
- Define and track logistics KPIs such as OTIF, lead time, and cost per shipment
- Drive continuous improvement of logistics operations
- Collaborate closely with Finance, Sales, Operations, Quality, and Customer Service teams
Requirements
- __**Background & Experience**__
- BSc in Business Administration, Supply Chain/Logistics, or equivalent practical experience
- 3+ years of experience in logistics, fulfillment, or supply chain operations, ideally in D2C/e-commerce and international distribution
- Proven experience managing 3PLs, carriers, and cross-border shipments
- Strong understanding of last-mile delivery, Amazon fulfillment, and international shipping basics
- Hands-on experience with logistics/ERP tools and strong analytical skills
- __**Skills & Ways of Working**__
- Willing to travel occasionally to visit warehouses in Switzerland, Germany, UK, Canada and Australia
- Self-starter comfortable operating without direct reports in a scale-up environment
- Strong execution mindset with attention to detail
- Comfortable working in a fast-moving, operational environment
- Able to manage multiple issues in parallel and prioritize effectively
- Strong communication, ownership mindset, and solution-oriented working style
- __**Languages & Location**__
- Excellent English required
- French and/or Chinese are a plus
- EU-based
Benefits
- __**Why Join Us?**__
- Hilo by Aktiia is becoming one of the most important med-tech companies and you can be part of this exciting story
- Work on a mission that matters: transforming cardiovascular health at global scale
- Be part of a high-impact, fast-growing and venture-backed scale-up company
- Collaborate with a diverse, passionate and talented team
- Competitive compensation and equity program and other benefits (depending on location)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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