Hybrid Senior ServiceNow Consultant

at Mollica IT

• Job title: Senior ServiceNow Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Brazil

About the role

• Consultor(a) ServiceNow (ITOM) at Mollica IT focusing on implementation and configuration of ServiceNow modules. A role that combines technical expertise with collaboration on agile teams.

Responsibilities

• Guide the implementation/configuration of a specific module, focusing on using the modules' standard architecture; in this capacity you may work alongside agile development teams, support teams, or product design teams;
• Ensure that best practices recommended by the vendor are applied in the development/implementation of the module of expertise, reducing the risk of unnecessary customizations and increasing efficiency;
• Ensure that solutions delivered by agile teams or support teams, for the modules in which they are specialists, have the appropriate automated tests built and functioning;
• Monitor the evolution roadmap of the modules of expertise and develop a plan to adopt new features;
• Validate the functionality of the modules of expertise and the solutions delivered on these modules during platform version upgrades;
• Assess requirements that demand customization of module functionality, propose solutions that meet the requirement with minimal customization, and avoid recommending customization when impacts are identified (providing justifications);
• Be a specialist in Event Management.

Requirements

• Undergraduate degree in progress in Information Technology;
• Professional experience with the ServiceNow platform;
• Hold the following official certification issued by the platform vendor: (CSA) Certified System Administrator;
• Have completed, within the official ServiceNow training track, the following training: (CIS) Certified Implementation Specialist - Event Management.
• Note: If the candidate is near completion of the degree (expected graduation in December), an exception to the higher-education requirement may be considered.

Benefits

• Medical and dental insurance.
• Profit-sharing.
• Internet allowance to support hybrid work.
• Life insurance.
• Meal / food allowance.
• Flexible benefits package: you will receive points and can allocate them among options that best meet your needs according to the program rules.
• Professional development: We offer a corporate university, access to online learning platforms, a language platform with over 7,500 contents and about 60 courses organized by level, area, professional skills and interests, and a platform that aggregates multiple educational institutions offering exclusive discounts for Deloitte professionals and their dependents. In addition, we provide a structured career plan with mentorship from Deloitte professionals through a coach who can listen to your challenges and help you develop both technical and behavioral skills based on their experience.
• Well-being support: Telemedicine service for pre-assessments from home; Family strategy program for pregnant employees and expectant parents providing full support during this special time; Gympass; a day off during your birthday month to celebrate; psychological support channel and social service.
• Opportunity to be part of an inclusive culture: You can be your authentic self with equal growth opportunities. To strengthen this commitment, we have developed a global all-in strategy with eight pillars – Origins, Young Apprentice, STEM, Delas, LGBT+, Includes, Without Borders and Generation 50+. We highlight that all our vacancies are open to candidates with disabilities.