Senior Store Manager overseeing retail operations, ensuring performance, profitability, and customer satisfaction across multiple store locations.
About the role
- Service Manager at MobilityWorks dedicated to serving individuals with disabilities by managing service operations for accessible vehicles. Ensuring quality and efficiency in production and service scheduling.
Responsibilities
- Daily review of the schedule in SalesForce.
- Scheduling all production, service, and maintenance tasks.
- Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
- Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
- Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
- Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
- Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
- Ensuring compliance with OSHA requirements and participating in audits.
- Scheduling and conducting monthly service meetings involving all technicians and the general manager.
Requirements
- A high school diploma or GED.
- 2-3 years of experience in automotive repair management.
- Proficiency in electrical and/or automotive wiring.
- Exceptional customer service skills and prior experience in this area.
Benefits
- Medical, dental, and vision insurance plans.
- Flexible spending accounts.
- 8 paid holidays, personal time off, and social responsibility time.
- Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
- 401(k) retirement plan.
- A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.
- Competitive compensation packages.
- An immensely fulfilling experience in a collaborative team environment.
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