Senior Manager in Platform Services and Solutions at athenahealth, overseeing strategic customer management and interoperability solutions. Lead complex healthcare engagements to enhance technology integration and client success.
About the role
- Senior Store Manager overseeing retail operations, ensuring performance, profitability, and customer satisfaction across multiple store locations.
Responsibilities
- Provide operational oversight, leadership, and strategic guidance across multiple store locations
- Ensure that each store consistently meets company standards for performance, profitability, and customer experience
- Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
- Monitor and support store teams in delivering consistent, high-quality customer experiences
- Resolve escalated customer issues promptly and professionally, promoting customer loyalty
- Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
- Review sales and profit performance regularly and develop and implement action plans to achieve goals
- Ensure effective scheduling, staffing, and labor management across all assigned stores
- Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation
- Maintain high visual and operational standards, ensuring all stores present a clean, well-organized, and inviting environment
- Partner with merchandising and marketing teams to execute promotions and maintain compliance with visual guidelines
- Ensure all locations maintain required Food Safety certifications and compliance
- Oversee safe handling, preparation, and presentation of all food and beverage items
- Conduct routine reviews to verify that employees follow sanitation, safety, and temperature control standards
- Coach, mentor, and develop Store Managers and Assistant Managers to create a culture of accountability and excellence
- Conduct regular performance reviews and succession planning discussions
- Ensure training programs are implemented effectively for all employees
- Partner with HR to address employee relations, retention, and performance concerns
- Oversee inventory control practices to minimize shrink and ensure accurate reporting
- Review delivery invoices, receiving logs, and transfer reports for accuracy
- Maintain budget discipline across assigned stores and ensure profitability through efficient labor and expense control
- Utilize and oversee the use of company systems including S2K, EPOS, and timekeeping software
- Generate and analyze performance and compliance reports for continuous improvement
Requirements
- High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
- Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
- Proven record of driving sales, profitability, and operational excellence
- Strong understanding of convenience store, retail, or fuel operations preferred
- Food Safety Manager Certification (state-required) or ability to obtain upon hire
- Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS
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