Responsable du processus de gestion des devis de pièces de rechange chez GE Power Conversion & Storage. Gérant une équipe et optimisant le service client dans un environnement technique.
About the role
- General Manager overseeing store operations at MobilityWorks, serving the needs of the disabled community with accessible vehicles and solutions.
Responsibilities
- Oversee all aspects of the stores operation to include consumer sales, commercial sales and service operations.
- Support overall company initiatives and communicate with messaging consistent with the Regional Sales and Service Managers to store staff.
- Report as store performance as required through Key Performance Indicators outlined in Rhythm.
- Identify market opportunities and leverage corporate support to drive business through local marketing.
- Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
- Manage team performance as appropriate and effectively coach and mentor the team to drive effectiveness in each position.
- Maintain standards for customer treatment that define courteous, professional behavior and that foster complete customer satisfaction.
- Support a training culture through the participation in company training initiatives and continuous learning.
- Supervise and promote the sale of all company products and services from all company locations, by all personnel.
- Manage incoming leads as generated by the Business Development Center to ensure attainment of show rate and solution rate goals.
- Accurately forecast unit sales and gross profit levels.
- Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
- Maintain and manage vehicle inventory in conjunction with the Inventory team.
- Partner with the Service Manager to oversee service to include technician efficiency and overall billable hours.
- NPS results to be at the overall corporate average results through our Solution Experience [SolX] process.
- Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
- Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
- Comply with MW’s Core Values at all times (LOVE IT).
- Complete other duties as assigned.
Requirements
- High school diploma or GED required.
- 2-3 Years’ experience in sales management.
- Excellent customer service skills and experience is required.
- Solid verbal, written, and interpersonal communication skills are required.
- Proficiency in Microsoft Office products and technical astuteness required.
- Experience working independently with minimal supervision is required.
- Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.
Benefits
- excellent work-life balance with regular business hours
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