Client Service Representative for B2B support in technology and web services. Responsible for customer inquiries and managing relationships to ensure satisfaction.
About the role
- Senior Client Service Representative handling insurance for Marsh McLennan Agency. Providing exceptional client service, managing transactions, and collaborating with account servicing teams.
Responsibilities
- Providing exceptional client service
- Overseeing insurance programs
- Managing transactions and updating client information
- Negotiating coverage terms
- Collaborating closely with the account servicing team
- Addressing inquiries and maintaining data integrity
- Interpreting complex documents
Requirements
- 2+ years’ experience in commercial Property & Casualty insurance at an agency or related company
- Excellent written and verbal communication skills to effectively service customers
- Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
- Detail orientation and handling a wide variety of tasks
- Interpreting documents, such as insurance policies, applications and proposals.
- Proficiency with Excel Spreadsheets, Word Documents, and learning Agency Management Systems
- Ability to work on a fast paced, high-energy team while maintaining a positive attitude
Benefits
- Medical, dental, vision, 401K benefits and more
- The flexibility to work at home or an office, based on your discretion and schedule
- Start with 20 days of paid time off
- A paid day off to volunteer and company-organized volunteer events
- Up to $1,000 per year in matching charitable donations
- Up to $750 per year in wellness rewards
- All the nitro cold brew coffee and sparkling water you can drink
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