Client Service Manager responsible for managing client satisfaction in customs brokerage. Building relationships and ensuring successful cross - border trade compliance and operational efficiency.
About the role
- Client Service Representative serving as a key contact between clients and internal teams. Helping small businesses meet compliance requirements through efficient and accurate service.
Responsibilities
- Serve as a key point of contact between clients (other businesses) and internal CSC teams.
- Help clients meet important compliance requirements with accuracy, efficiency, and care.
- Resolve inquiries confidently, professionally, and quickly.
- Build trusted relationships with clients by understanding their unique needs and challenges.
- Research, review, and process corporate legal documents with accuracy and attention to detail.
- Respond to internal and external client inquiries via phone and email in a timely, professional manner.
- Manage client portfolios, prioritize tasks, and meet time-sensitive deadlines.
- Maintain accurate records through data entry, electronic filing, and document retrieval.
- Navigate multiple systems and databases efficiently.
- Identify and recommend process improvements to enhance service quality and team performance.
- Contribute to client retention and growth by delivering proactive, solutions-oriented service.
Requirements
- 3-5 years of experience in customer service or administrative support.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage competing priorities in a fast-paced, collaborative environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong analytical and problem-solving abilities.
- Experience with Salesforce or similar CRM systems is a plus.
- Self-starter with a proactive mindset and a passion for service.
- Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand.
- Candidates must be authorized to work in the U.S. without sponsorship.
Benefits
- Annual success-sharing bonuses or commission plans based on individual performance.
- Range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
- Comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- Hybrid or remote work schedules as business needs allow.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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