Client Services Associate II providing exceptional support to Guardant Health customers while meeting KPIs. Required to assist in troubleshooting and support department tasks in a hybrid work environment.
About the role
- Support financial advisers or consultants to provide financial or product advice to clients. Role entails ensuring compliance and effective communication with clients and providers.
Responsibilities
- Helping advisers to prepare for client reviews by: Ensuring all client and plan information is up to date on IO
- Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
- Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
- Adding the details of any missing policy information to IO as required
- Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
- Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
- Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges
- Using the standard templates within IO, create and check the client valuation report and upload to IO
- Produce any ‘OneNote packs’ requested by the advisers including: Client Charter
- FE Analytics research on the funds held by the client
- KID (Key Information Documents)
- Data capture form from IO
- Client Valuation Report Producing comparisons between old and new centralised investment propositions
- Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
- If requested, the checking and validation of client income expectations held within the system
- Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
- Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients
- Produce client letters as required
- Answering phone calls as they come in via the Main Hunt Group
- Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
- To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
- Create and maintain effective client files.
- New business processing and application submission.
- Liaising with product providers as and when necessary, chasing as often as required.
- Keep up to date with new products, technical or legislative changes within the marketplace
- Always comply with the Compliance policies
- Engage with training and development as applicable
- Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.
Requirements
- A minimum 12 month’s IFA administration experience, supporting an advisor
- Previous regulatory or financial industry experience is desirable
- Good written and oral communication skills.
- Methodical and organised.
- Computer literate
- Accurate with good attention to detail.
- Problem solving.
- Knowledge of the advice process
- True collaborator, takes initiative, curious
- A desire to learn and develop and step out of comfort zone
Benefits
- Competitive salary
- Private Medical Insurance post probation
- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
- 25 days Annual Leave (plus buy and sell up to 5 days)
- Office Christmas close (3-days)
- Life Assurance
- Health cash plan
- Discretionary performance related bonus
- Employee Assistance Programme
- Lunch and snacks provided in the Bristol office.
- And lots of flexible benefits to choose from!
Job title
Job type
Experience level
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Degree requirement
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