Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Senior Account Manager managing client insurance relationships for Business Insurance at MMA. Utilizing exceptional client service skills and mentoring colleagues with experience in Property and Casualty insurance.
Responsibilities
- Utilize exceptional client servicing skills to maintain and expand client relationships within your own assigned book of accounts
- Provide professional insurance services to clients by coordinating with Producers, Underwriters, Service Team members and other departments as appropriate
- Provide coverage analysis and risk management recommendations
- Complete applications, prepare submissions, negotiate coverage and pricing with carriers and prepare proposals according to agency standards
- Resolve issues related to billing, make policy changes, and respond to policy coverage related questions in a timely and professional manner
- Prepare exposure comparison, premium comparisons, renewal reviews and renewal proposals
- Provide leadership and mentoring as needed to colleagues within your team
- Participate in continuing education to maintain a P&C license and stay current with all regulations
Requirements
- Active Property & Casualty license
- 5+ years relevant insurance industry experience with at least 3 of those years focused on Property and Casualty, preferably within a brokerage agency
- Experience in managing assigned accounts through the client life cycle, including the renewal process
- Solid coverage, underwriting and risk management knowledge
- Demonstrated leadership skills and ability to mentor others
- Effective oral and written communication and relationship building skills are essential
- Strong analytical and problem-solving skills
- Ability to prepare and facilitate presentations as well as speak to colleagues and clients at all levels
- High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software
- Exceptional time management and organization skills and demonstrated ability to manage multiple priorities efficiently
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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